Frequently Asked Questions
Below are some frequent questions asked. If you still can't find the answer to your question please do call or email us.
How long is delivery, how much is it, where do you deliver?
UK orders take on average 2-5 working days to arrive from order placement. All our decals are 'hand'finished' so our lead time may increase at busy periods.
We deliver to the UK, Europe, Australia, New Zealand and Canada only. Get free standard Royal Mail Post to the UK. For overseas orders this promotion does not apply due to export costs. Need your stickers quick? We do offer a next working day delivery service for UK addresses only excluding weekend deliveries.
- UK Special Next Working Day Delivery is £9.45 flat rate (24hr service, UK only)
- European delivery (Ireland, France etc) via Airmail is £9.45 (7-15 days)
- For Australia, New Zealand and Canada our flat rate shipping charge is £12.45 (7-15 days)
- Free delivery over £40 applies to UK deliveries only
Our aim is to get your wall stickers to you in record time no matter where you are on the planet, we charge a flat rate no matter what quantity of wall stickers are ordered. For the Canada, Australia and New Zealand please allow up to 15 working days for delivery, although this is usually much sooner.
We use Royal Mail for all of our shipping. We post via 48 standard and Recorded Signed for (if the value is over £50) and via Air mail for all other European orders. Typically you'll receive your wall stickers within 2-5 business days from placing your order for the UK for our standard Royal Mail Delivery service. Europe and Internationally this is on average 7-15 working days.
Are MyWallStickers wall stickers re-positionable?
Unless otherwise stated our wall stickers are not re-positionable and can only be used once. Upon removal they cannot be re-used.
Is your website safe? How can I pay online?
At MyWallStickers.co.uk your security is extremely important to us. We have produced a very secure website that is backed up and tested on a daily basis by us and a secure 3rd party. You can pay for your wall stickers by using one of two of our payment processors, PayPal or credit/debit card payments via SagePay.
We have been PayPal verified online retailers since 2004 and have built up a reputation with our clients for protecting their personal information. Payments via PayPal are generally used by clients that have account with PayPal and a financial balance within their account. However, you do not need an account with PayPal in order to pay for your wall stickers, you can safely enter credit card information with them and pay for your goods.
Our other payment processor is SagePay (click to view). Our online credit card payments are protected by watertight SSL technology which is the industry standard for taking secure payments online. You can be sure that ordering on our webiste with your card is completely secure.
We also accept payment via the telephone for our wall stickers. Simply give us a call on 01692 402423 Monday to Friday during office hours and we'll be happy to take your order over the phone.
Where can I apply the wall stickers?
Our wall stickers can be used on any flat and smooth surface including painted walls, tiles, wallpapered walls, plaster, wood, metals, plastic and glass.
Where can't I apply the wall stickers?
Our wall stickers are not recommended for use on overly textured surfaces i.e. textured wallpapers, brickwork or any other rough surface.
How easy are wall stickers to install?
Our wall stickers are very easy to install, even if you've never installed one before. With every order you'll receive full fitting instructions, written by us in plain English. We want you to achieve perfect results first time and tell the world where you purchased your wall stickers from!
Can the wall stickers be removed?
Our wall stickers can be removed with ease. It's a simple case of gently heating the wall sticker with a hair dryer and then gently peeling the sticker off the wall. As we use a very high quality peel-able vinyl there should be no mess and no evidence that the sticker was ever on your wall. Instructions for removal are also supplied with every order.
Can you colour match wall stickers to my wall colour?
We are marginally limited to the amount of colours that are available but we are always willing see if we can match, just ask. If you are looking for a particular colour please do check with us first before ordering so we can send you a colour swatch. This just saves time in the long run if you order a wall sticker and find that the colour is not what you wanted.
Can I return the wall stickers for a refund?
No problem at all. We understand that in some cases you just might want your money back. As long as you send back the stickers in exactly the same condition as you received them we'll gladly refund you the minus the 25% restocking fee and postage (see terms). The wall sticker(s) must be returned to us according to the time-scales set in our terms and conditions
Please note that this does not apply to custom designed wall stickers and care must be taken to ensure that you are happy with the design before you place your order. If you are unsure, you can call us for a deign proof before placing your order.
I've just painted my wall, will it be ok?
We recommend that you wait for at least 2 weeks between painting your wall and applying your sticker. This is because even though the paint is dry, it will not be fully cured until 2-4 weeks after painting.
The paint will not achieve its full strength until it is completely cured. It will be more likely to peel from the wall when the sticker is removed, and the sticker may peel away from the fresh paint. Under good conditions, paint will usually be 80 - 90% cured in a couple of days, fully cured in a few weeks, so the longer you leave it, the better.
What colour would best suit my wall?
As every taste is different it is hard to say! But generally contrasting and complementary colours work well. We do offer a colour swatch where you can see the colours before you place your order, to help you decide which colours you like best!
How are your wall stickers packaged?
We securely pack all of our wall stickers in strong reinforced postal tubes. Your wall stickers will be carefully rolled up to allow for a crease free transit. As we send our wall stickers in postal tubes they will not fit through your letterbox so please ensure somebody is in to receive your order.
How long do your wall stickers last?
Your wall stickers will be manufactured from a premium sign vinyl that is guaranteed by the manufacturer of a minimum of 5 years inside under the most extreme conditions. However this is only a minimum and your wall stickers will last much, much longer than this.