Terms

How to reach us:

My Wall Stickers TA North Walsham Signs Ltd.
Unit 1, Midland Road, North Walsham, Norfolk NR28 9JR.

Tel/Fax: 01692 402423 - Lines are open Monday to Friday 9am to 5pm.

VAT No. 120 6921 43   Company No. 7760976

Making A Purchase

Making a purchase on our website is simple. Just browse our website by using the categories section and find the wall sticker(s) you'd like to purchase. You can then add your wall sticker(s ) to your cart by clicking 'Add to basket'. You can add as many items to your basket as you like, to view your basket and to checkout and pay for your wall sticker(s) simply click on the shopping cart icons on the top right of every page. By viewing your shopping cart you can remove items and edit item quantities, you can also checkout and pay by clicking on the 'Checkout' button.

As soon as you click on the 'Checkout' button it's just a case of entering your address details, selecting a postage option and then completing the transaction for your wall stickers by choosing one of two of our payments processors, PayPal or SagePay (credit card). We will then email you confirmation of the order once it's received, this is to notify you that we have received your order and payment.

Product Installation

At My Wall Stickers we make every effort to ensure you achieve satisfactory results with our decorative products during and after installation. We cannot be held responsible for any damage to paint work/fixtures and or fittings during the process of installation/removal. Our products are classed as Do-It-Yourself with the understanding that installation is to be carried out by you the customer and My Wall Stickers cannot be held responsible the actions of our customers during the handling of our products. In very rare cases paint may have to be 'touched up' after removal/installtion depending on the current state of your painted walls.

Refund & Returns

As all our products are custom made, i.e. cut to order any items returned will incur a 25% restocking fee per item unless they are faulty.

If your order is faulty or damaged in transit in any way we'll gladly refund you the full amount that you paid. We must be notified of the fault within 7 days from receipt of your goods. We must ask that the faulty goods are returned to us, we will compensate you the postage for sending the faulty or damaged goods back to us. If on the other hand you receive the goods and you just want your money back this is not a problem, just return the goods back to us in the original condition and we'll refund you, this must also be carried out within 7 days from receipt. We strictly abide by the Distance Selling Regulations to which you, the buyer, have full rights. With every order we put a return address on the packaging for your convenience.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We cannot refund or replace - Wall stickers that have been damaged by you for any reason once received. This means wall stickers that have been installed in error. We need the stickers sent back to us in a saleable condition in order for us to refund or replace.
 

Colour selection

A colour choice is required for each wall sticker you order. We cannot process your order if no colour is chosen. If no colour is chosen we'll hold the processing of your order and contact you either by email or telephone reqesting a colour selection. If no contact can be made after one week has passed from order placement 'black matt' will be sent and the order will be marked as complete. This is is also overseen by our refund and returns policy, see above.

Shipping & Handling

All orders are sent via 1st Class Royal Mail and for overseas orders this is via Airmail.

United Kingdom shipping and handling is £3.45. Overseas shippping and handling is £8.95

Lost or Items that have not arrived

At My Wall Stickers we operate a 21 working day policy for the UK and a 30 working day policy Internationally before we can either send out the goods again or refund you any monies. If your goods do not arrive once these timescales have been breached then we'll gladly refund you the full amount or repeat your order. Please read the delivery schedule below for our timescales.

Delivery Schedule

Please bear in in mind our wall stickers are cut to order and finished by hand. We take pride in dispatching high quality products, we'd rather send you a product you'll be over the moon with than rush your order.

Our delivery schedule for the UK is 2-5 working days (on average) from placement of our order and up to 14 days for the rest of the world. If you need your stickers for a particular date please do contact us first before placing your order. We post wall stickers on every working day but not at the weekends or during holidays.

Credit/Debit Card Security

All credit card numbers are encrypted by our payment processors when the order is placed using 128-bit encryption by either PayPal or SagePay (credit card). Your credit card information is not held in clear text in any format or stored in any way.

Items not in stock

Should, on very rare occasions, our products not be in stock or we have supplier issues you will be notified immediately and given the option to cancel your order.

Tax Charges

My Wall Stickers is a VAT registered company and the current rate of 20.00% tax is included in the online list price.

Privacy Policy

My Wall Stickers do not disclose buyers information to any third parties when order information is entered on our website as part of the order fulfilment.

Cookies are used on our website to make your shopping experience better i.e. to track the contents of your shopping cart and to store delivery details and:

1. Manage and fulfil customer orders
2. Improve the site and its services
3. Disclose information to third-parties only for delivery purposes

Copyright

All of the images, texts and coding are strictly property of their respectful owners. If you are a company or owner of any trademarks or logos that appear on www.mywallstickers.co.uk and do not wish your logo/trademark or product to be displayed then please email or write to us and it will be removed instantly.

We do protect our data and take infringement very seriously and aim to always prosecute if our work is stolen. We take regular back-ups of the site and these back-ups are then stored by our legal representatives should a case of data theft occur.

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